Macro Kiosk Berhad

CLIENT SUPPORT ENGINEER

Job Description

·          Handle customers’ enquiry via phone, e-mail or face-to-face, providing effective technical support to customers

·           Conducts hardware, network and application monitoring

·           Diagnose hardware, network and application faults

·           Troubleshoot and solve technical problems

·           Ensure systems uptime and provide accurate reports

Job Requirements

·          Must possess at least a Degree/Diploma in Engineering (Computer), Computer Science/Information Technology or equivalent.

·           At least 1 year relevant industry experience

·           Experience in Network monitoring and troubleshooting skills

·           Able to tolerate high pressure from demanding clients

·           Passionate about problem identification & fixing

·           Excellent communication and interpersonal skills – written, verbal and presentation.

·           Must be able to work on shift (24 x 7)